Shipping

We currently ship to all 50 states in the US, including APO/FPO/DPO addresses, PO boxes, Puerto Rico and the District of Columbia. If you’re somewhere else in the world, tag us @meetalleyoop and let us know where you’d love for us to meet you. We ship all e-commerce orders via USPS.

Shipping is free on all orders over $40, otherwise we have a standard shipping fee of $5.95. When you subscribe to a product you love, all future subscription shipments are shipped for free. The free shipping minimum is calculated after any discount codes, credits or gift cards are applied to the cart subtotal. We also offer Expedited Shipping (2-3 business days) for $12.00.

Once you place your order, please allow up to 1-2 business days for your order to be processed and shipped out. When it does, you’ll receive a shipment notification email with a tracking number.

You’ll receive a tracking number by email as soon as your package goes out for delivery. If you don’t see that email, let us know athelp@meetalleyoop.com.

Billing & orders

Don’t sweat it. Contact our support team at help@meetalleyoop.com.

Please reach out to us as soon as you can at help@meetalleyoop.comif you need to make any updates to your order. We fulfill orders pretty quickly, but we’ll do our best to process your request.

We accept all major credit cards (Visa, MasterCard, AMEX, Discover) as well as Paypal, Amazon Pay, Shop Pay and of course, our gift cards. Occasionally we also take Hershey’s chocolate bars as a form of payment.

Your credit card will be charged as soon as your order is accepted and processed.

Shop Pay installments

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, bi-weekly installment payments - with 0% interest, no hidden or late fees and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

1. Add items to your cart

2. Check out with Shop Pay

3. Choose to pay in 4 installments

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to keep you in the know.

The installments option on Shop Pay is available on debit and credit cards.

For questions about Shop Pay and installment payments, visit https://shoppay.affirm.com/help/s/.

Subscriptions

You only get charged when we are ready to ship your subscription item(s).

You can skip, adjust or cancel your subscription at any time by logging in to your Account Page. If you need any help, send a note to our team at help@meetalleyoop.com.

Returns & exchanges

We want you to love your new products, so we accept returns within 60 days of your order. We will refund to your original form of payment (minus any shipping charges you may have had). We'll also cover the cost of the return shipment. To start a return, email us athelp@meetalleyoop.com. It’s that easy.

Depending on your bank, your refund can take up to 7-10 business days to appear on your statement.

Product

Our products are great for all skin types (we’ve tested them on a range of different skin tones and types).

Never! We love our furry friends. All of our products are proudly cruelty-free.

Company

Visit ourContactpage for all the ways you can reach us. Don’t be shy!

To join as one of our partners, please visit our Wholesale page. You can also contact our sales team at sales@meetalleyoop.comat any time.

Our brand and products were born in LA but we can’t wait to see where in the world you’ll take us. Tag us in your selfies and travel pics@meetalleyoop.

Gift cards

You’ll receive a confirmation email with a link to the Gift Card code details. You can print, forward or snail mail the code over to your recipient - you decide.

Just enter your gift card code at checkout. Easy breezy.