Shipping

Domestic Shipping in the USA

Shipping is free on all orders over $40, otherwise we have a standard shipping fee of $5.95. Orders with subscription products are always shipped free!

Please note the free shipping minimum is calculated after any discount codes, credits or gift cards are applied to the cart subtotal.

We also offer Expedited Shipping for $9.95, which you can select at checkout.

Once you place your order, please allow up to 1-2 business days for your order to be processed and shipped out. When it does, you’ll receive a shipment notification email with a tracking number.

Standard shipping takes 3-5 business days and expedited shipping takes 2-3 business days.

You’ll receive a tracking number by email as soon as your package goes out for delivery. If you don’t see that email, let us know at help@meetalleyoop.com.

US Territories, FPO, APO and DPO

Shipments to U.S. Territories (Puerto Rico), FPO, APO and DPO will be delivered via USPS. Due to military handling time, delivery to FPO, APO, DPO destinations may take up to 21 days.

International Shipping

We ship to many countries worldwide (please check the list below). All international orders are shipped with Passport Shipping, our trusted third-party international shipping partner. We provide real-time tracking for your order to ensure your order is delivered as soon as possible.

Where we ship: Canada, Mexico, United Kingdom, all countries in the E.U., Norway, Switzerland, Gibraltar, Israel, Australia, New Zealand.

Shipping costs are calculated at checkout, and include taxes and duties. We ship all orders Delivered Duty Paid (DDP).

Orders are processed within 1-2 business days from receiving your order. International orders arrive anywhere between 7–30 business days depending on the country (will be indicated before checkout). Lead times may vary during the holidays and promotional periods.

Billing & orders

General Questions & Order Support

Don’t sweat it. Contact our support team at help@meetalleyoop.com.

Please reach out to us as soon as you can at help@meetalleyoop.com if you need to make any updates to your order. We fulfill orders pretty quickly, but we’ll do our best to process your request.

We accept all major credit cards (Visa, MasterCard, AMEX, Discover) as well as Paypal, Amazon Pay, Shop Pay and of course, our gift cards. We also now accept payment through Catch (more details below).

Your credit card will be charged as soon as your order is accepted and processed.

Shop Pay Installments

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, bi-weekly installment payments - with 0% interest, no hidden or late fees and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

*Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.

1. Add items to your cart*
2. Click on the Shop Pay icon
3. Choose to pay in 4 interest-free installments

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to keep you in the know.

*Shop Pay installments requires a minimum order of $50

The installments option on Shop Pay is available on debit and credit cards.

For questions about Shop Pay and installment payments, visit https://shoppay.affirm.com/help/s/.

Catch Payment

Catch is an alternative payment method that allows you to pay with your bank account directly rather than your credit/debit card. By offering a rewarding payment option that is debt-free, both you and the Alleyoop benefit. Since you’re helping us save on credit card fees, we pass the savings on to you!

1. Add items to your cart
2. Select Catch at Checkout
3. Earn 10% in store credit
4. Redeem credits or gift them!*

*Credits have an expiration date of 3 months

The $10 is a one-time bonus for new users only + 10% store credit is from Alleyoop every time you pay with Catch.

Yes! No fees or interest.

For questions about Catch, visit: https://help.getcatch.com.

Subscriptions

Subscription products receive a 15% discount + free shipping on all orders!

You only get charged when we are ready to ship your subscription item(s).

You can skip, adjust or cancel your subscription at any time by logging in to your Account Page. If you need any help, send a note to our team at help@meetalleyoop.com.

Returns & exchanges

We offer free and easy returns within 60 days of every order. We process refunds to your original form of payment, and will cover the cost of your return shipment. To start a return, just email us at help@meetalleyoop.com and we’ll take care of you!

Depending on your bank, your refund can take up to 7–10 business days to appear on your statement.

Products

Our products are great for all skin types. We’ve tested on different skin types, including those with sensitive skin.

At Alleyoop, we create our products from consciousness — formulating each one with the highest quality of clean ingredients and only the best intentions for you, your health, and our planet. We use proven, efficacious ingredients and stay far away from things like parabens, sulfates, and triclosan.

Here are ingredients you’ll never find in Alleyoop products: Parabens, Sulfates, Cyclotetrasiloxane, Cyclopentasiloxane, Cyclohexasiloxane, Octamethyl Cyclotetrasiloxane, Divinyldimethicone/Dimethicone Copolymer, Perfluorononyl Dimethicone, Phthalates, Mineral Oil, Acetaldehyde, Formaldehydes and their derivatives, Formaldehyde-releasing agents (Quaternium-15, DMDM Hydantoin, Imidazolidinyl Urea, Diazolidinyl Urea, Polyoxymethylene Urea, Sodium Hydroxymethylglycinate, Bromopol and Glyoxal), PEGs, Retinyl Palmitate, Oxybenzone, Coal Tar, Hydroquinone, Triclosan, Triclocarban, Ethyl Acrylate and its derivatives, Methyl methacrylate and its derivatives, Butyl Methacrylate, Hydroxypropyl Methacrylate, Tetrahydrofurfuryl Methacrylate, Trimethylolpropane Trimethacrylate, Aluminum Salts, Aluminum powders, Animal Oils/Musks/Fats, Butoxyethanol, Carbon Black, Lead, Lead Acetate, Heavy Metals, Methylene Chloride, Methyl Cellosolve, Methoxyethanol, Methylchloroisothiazolinone, Methylisothiazolinone, Resorcinol, Talc, Toluene, Thimerosal, BHA (Butylated Hydroxyanisole), BHT (Butylated Hydroxytoluene), DEA (Diethanolamine), TEA (Triethanolamine), MEA (Monoethanolamide), Petrolatum, Paraffin, Polycyclic Musks, Nitromusks, Polyacrylamide, Acrylamide, Acetonitrile, Styrenes, 1,4 Dioxane, Urea, Perfluorinated Compounds, Octinoxate, Synthetic Fluorphlogopite, Phenylenediamine, Phenylenediamine Salts & Dhenylenediamine Derivatives, Beeswax, Lanolin, Carmine, Shellac, Caesin, Guanine, Animal Hair, Collagen, Undisclosed Synthetic Fragrances.

Never! We love our furry friends. All of our products are proudly cruelty-free.

Yes :)

Company

Visit our Contact page for all the ways you can reach us. Don’t be shy!

To join as one of our wholesale partners, please visit our Wholesale page. You can also contact our sales team at sales@meetalleyoop.com at any time.

We’re headquartered in West Hollywood, California but have amazing team members located all over the globe. Tag us @meetalleyoop to let us know where in the world you’re using Alleyoop so we can feature you on social!

Gift cards

Once you purchase an Alleyoop Gift Card, you’ll receive a confirmation email with a link to the Gift Card code details. You can print, forward or physically mail the code over to your recipient - or keep for yourself! You decide.

Just enter your gift card code at checkout. Easy breezy.

We do not offer physical gift cards at the moment.