Questions? We got you.
We currently ship to all 50 states in the US, including APO/FPO/DPO addresses, PO boxes, Puerto Rico and the District of Columbia. If you’re somewhere else in the world, tag us @meetalleyoop and let us know where you’d love for us to meet you.
Shipping is free on all orders over $40, otherwise we have a standard shipping fee of $4.50. When you subscribe to a product you love, all future subscription shipments are shipped for free.
Once you place your order, please allow up to 1-2 business days for your order to be processed and shipped out. When it does, you’ll receive a shipment notification email with a tracking number.
You’ll receive a tracking number by email as soon as your package goes out for delivery. If you don’t see that email, let us know at firstname.lastname@example.org.
Don’t sweat it. Contact our support team at email@example.com.
Please reach out to us as soon as you can at firstname.lastname@example.org if you need to make any updates to your order. We fulfill orders pretty quickly, but we’ll do our best to process your request.
We accept all major credit cards (Visa, MasterCard, AMEX, Discover) as well as Paypal, Amazon Pay, and of course, our gift cards. Occasionally we also take Hershey’s chocolate bars as a form of payment.
Your credit card will be charged as soon as your order is accepted and processed.
You only get charged when we are ready to ship your subscription item(s).
You can skip, adjust or cancel your subscription at any time by logging in to your Account Page. If you need any help, send a note to our team at email@example.com.
We want you to love your new products, so we accept returns within 30 days of your order. We will refund to your original form of payment (minus any shipping charges you may have had). We'll also cover the cost of the return shipment. To start a return, email us at firstname.lastname@example.org. It’s that easy.
Depending on your bank, your refund can take up to 7-10 business days to appear on your statement.
Our products are great for all skin types (we’ve tested them on a range of different skin tones and types).
Never! We love our furry friends. All of our products are proudly cruelty-free.
Visit our Contact page for all the ways you can reach us. Don’t be shy!
Yes! We have many retail partners in the US, including Ulta, Urban Outfitters and Aerie. Please note that not all alleyoop products are available in retail stores.
Our brand and products were born in LA but we can’t wait to see where in the world you’ll take us. Tag us in your selfies and travel pics @meetalleyoop.
You’ll receive a confirmation email with a link to the Gift Card code details. You can print, forward or snail mail the code over to your recipient - you decide.
Just enter your gift card code at checkout. Easy breezy.